Frequently Asked Questions – MOFUCAT Skip to content

First-time users

Order flow

STEP 1 : Cart screen

Add products to the cart from the product page.
Please press the cart button on the top right of the page to check the products, and if you are satisfied, press the button to proceed to the next step.

STEP 2 : Enter customer information

Please enter the delivery address information for the product.

STEP 3 : Enter payment method

Payment is

Credit cards, AmazonPay, LINEPay, Merpay, PayPay, Pay Later (Payday) are available.
After completing the input, please press the button to check the input content and confirm the order.

*Credit cards (VISA, MASTER, AMEX, JCB) are accepted.

*If you press the "back" button on your browser or "close the page" after pressing the button, the payment may not be processed correctly. Please refrain from going back or closing the page during payment.

STEP 4 : Order completed

Your order is now complete.
Please check your email as soon as you receive an order confirmation email.

[About email settings]
Depending on your e-mail reception settings (domain designation/use of free e-mail), e-mails may be blocked or sorted as spam. Please also check your email settings.
Email sender []

If you do not receive an order completion email within 3 business days, please contact us again at the above email address with your order number and name specified when ordering.

Regarding delivery

How long will it take for the product to arrive after ordering?

○ Product arrives the next day at the shortest

If you order and pay by 12:00 on weekdays, the product will be delivered by the morning of the next day at the earliest.

However, depending on the area, it may not arrive the next day. (remote islands, etc.)

* Excludes reserved products, pre-order products, and other ineligible products * Excluding Saturdays, Sundays, and holidays

If you have any concerns, please feel free to contact the MOFUCAT Customer Center.

* Excluding Saturdays, Sundays, and holidays, summer holidays, winter holidays, and others.

- MOFUCAT Customer Center -

Estimated delivery days:

Orders are usually shipped within 1 business day from the order date.

Delivery may be delayed due to order status, delivery area, and traffic conditions. In addition, remote islands and some areas may be delayed in delivery.

Pre-order items will be delivered within the number of days indicated on the product page.

*Delivery services are closed on Saturdays, Sundays, and holidays.

Can I specify a shipping company?

We cannot accept the designation of the delivery company.

How much is the shipping cost?

Shipping fee is 600 yen for purchases under 15,000 yen.

Free shipping for purchases over 15,000 yen.

Shipping to Hokkaido and Okinawa is a flat rate of 2,500 yen.

About payment methods and receipts

What are the payment methods?

·credit card

・Apple Pay

・Google Pay

・Amazon Pay




・Deferred payment (Payday)

is available.

Can you issue a receipt?

Receipts can be downloaded from the screen after purchase.

Order change/return/exchange


Cancellations, product changes, and quantity changes are not possible after an order has been placed.


About returns and exchanges due to customer convenience

Returns due to customer convenience. Please note that we cannot accept exchanges.

When ordering, please carefully check the color, size, price, details, and strength of the installation wall before placing an order.

About returns and exchanges due to damage, misdelivery, etc.

In the unlikely event that the product is damaged, soiled, or delivered incorrectly, please contact the following email address within 3 days of the product arrival.

*Please accept our apologies for the slight crushing of the box due to shaking during transportation.

*Products that use natural wood as materials have different grains and textures one by one. Therefore, please note that we cannot accept returns or exchanges due to individual differences in products.

Coupon code

The coupon code can be used on the checkout screen.

After entering the coupon code, please confirm that the discount has been applied by pressing the confirm button before purchasing.

*We do not refund or reflect the coupon code discount price after purchase.

Precautions for natural wood products

Precautions for natural wood products

Since our products use natural wood materials, please understand the following characteristics of natural wood before placing an order.

1. The product uses natural wood, so the wood grain and color may vary slightly depending on the product. In addition, since it is a natural wood, there are some knots, holes, scratches, black spots, stains, warping, and cracks.

2.Natural wood may sometimes be repaired for scratches and conspicuous knots. Therefore, please understand that some repair marks may remain.

3. Wooden products may be slightly deformed due to repeated expansion and contraction due to conditions such as temperature and humidity of the place where they are installed.

4. In a room with high temperature and high humidity, mold is likely to grow, so please install it in a well-ventilated place or ventilate the room.

5.Wooden products may be deformed or discolored if exposed to high temperatures, direct sunlight, or wind from air conditioners for a long time.

6. Since it is a wooden product, the surface coating may crack over time due to the expansion and contraction of the wood.


If the problem persists

Please contact us using the form below.


For inquiries after confirming your order, please enter your order number and contact us.